Privacy Policy

Your privacy is our priority. Learn how we protect and manage your personal information with the same discretion we apply to our luxury services.

Last updated: January 2025

Our Commitment to Privacy

At Botzen.lu, we understand that trust is the foundation of our relationship with our clients. As a provider of luxury cleaning services to Luxembourg's most discerning clientele, we are committed to maintaining the highest standards of privacy and confidentiality. This policy outlines how we collect, use, and protect your personal information.

Information We Collect

  • Personal identification information (Name, email address, phone number)
  • Property details and service locations
  • Service preferences and special requirements
  • Payment and billing information
  • Communication history and service feedback

How We Use Your Information

  • To provide and maintain our luxury cleaning services
  • To process transactions and send service confirmations
  • To communicate important updates about your services
  • To improve our service quality and customer experience
  • To comply with legal obligations and protect our rights

Data Protection & Security

  • Bank-level encryption for all data transmission
  • Secure cloud storage with redundant backups
  • Strict access controls and employee NDAs
  • Regular security audits and compliance checks
  • GDPR compliant data handling procedures

Your Rights

  • Right to access your personal data
  • Right to correct inaccurate information
  • Right to request deletion of your data
  • Right to restrict processing of your data
  • Right to data portability

Enhanced Privacy for High-Profile Clients

We offer additional privacy measures for high-profile clients, including:

  • Anonymous service booking options
  • Unmarked service vehicles
  • Staff bound by enhanced NDAs
  • Encrypted communication channels
  • Discrete billing arrangements

Questions About Privacy?

If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer:

Email: privacy@botzen.lu

Address: Luxembourg City, Luxembourg